At Bright Quran Online, we aim to make learning the Quran as flexible and accommodating as possible while respecting the time of our dedicated teachers. This policy outlines how we handle class cancellations, rescheduling, and refunds for our monthly fees.
1. Free First Class
Your first introductory class is completely free, with no obligation to continue or pay afterward. If you feel the need to try another session before deciding, a student may request one additional trial, which may be granted subject to teacher availability (this is not guaranteed).
2. Cancelling or Rescheduling an Individual Class
If you need to cancel or reschedule a single ongoing class, you must provide at least 24 hours' notice prior to the scheduled class time. Rescheduling is strictly subject to the availability of your teacher.
Late Notice / No-Show Notice: If a student cancels a class with less than 24 hours' notice, or does not attend the scheduled class without providing any notice (a "no-show"), that class is counted as used and cannot be rescheduled or refunded.
3. Cancelling Before a New Paid Month Starts
Our fees are denominated in USD and are paid manually in advance for the upcoming month. We do not use automatic recurring charges.
If you decide to cancel your enrolment for the upcoming month before that paid month has started, you are eligible for a full refund of the payment made for that upcoming month. Approved refunds will be processed within 7 business days.
4. Refunds After the Month Starts
Once a paid month of classes has commenced, refunds are not provided for that month under any circumstances. We do not provide partial refunds or pro-rata calculations for any unused classes if you decide to stop attending mid-month.
5. Permanent Cancellation
To permanently end your ongoing enrolment and stop taking classes, you must request permanent cancellation before your next billing date. This ensures you do not inadvertently pay for a new month you do not intend to start.
6. If the Teacher Cancels
In the event that a teacher is unavailable or must cancel a scheduled class, the academy will first attempt to offer an alternative teacher or arrange a replacement class session to ensure your learning is not interrupted.
If an alternative cannot be arranged immediately due to an unavoidable emergency (such as a severe internet outage or sudden personal emergency), the academy will work to resolve the situation within 24 hours. The missed time will be compensated by adding extra time to your next scheduled class to cover the missed lesson. Please note that we do not offer cash refunds or credit adjustments for individual missed classes in these emergency situations.
7. Exceptions
Exceptions to this policy due to extreme emergencies or extenuating circumstances may be considered solely at the academy's discretion. This is not a guaranteed entitlement.
8. How to Request Cancellation or a Refund
All cancellation or refund requests must be communicated clearly to our administration team via WhatsApp or email. Requests communicated only to teachers may not be officially processed in time.
9. Contact Us
To request a cancellation, reschedule a class, or ask questions about this policy, please contact us at:
Need help with your schedule or enrolment?
Our administrative coordination desk is available 7 days a week to help reschedule or assist you.